Privacy Policy

Information We Collect

When you submit our contact form or call us, we may collect:

• Identifiers: name, phone number, email address
• Service information: service address, project details, and any messages or notes you provide
• Internet activity: IP address, browser type, device information, pages visited, and time spent on the site (collected automatically via analytics)

We do not collect "sensitive personal information" as defined by California or other state privacy laws (such as Social Security numbers, financial account details, precise geolocation, biometric data, or information about race, religion, or health).

Sources of Information

We collect information directly from you (when you submit a form or call us) and automatically from your device (cookies, analytics, server logs).

How We Use Your Information

We use your information to:

• Respond to your inquiry
• Route estimate requests to the partner contractor responsible for service delivery in your area
• Follow up about your project
• Operate, secure, and improve this website
• Detect and prevent fraud, security incidents, or misuse

We do not sell or share your personal information for advertising purposes. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

Information Sharing

Inquiries submitted through this website are routed to the local epoxy flooring contractor responsible for fulfilling estimate requests from this site. We do not sell, transfer, or distribute inquiries to multiple competing contractors, lead marketplaces, aggregators, or unrelated third parties. Information may also be shared with service providers (such as form processors, analytics tools, and hosting providers) strictly for the purpose of operating this website. We do not sell or rent your personal information.

Categories of Third Parties

In the past 12 months, we have shared personal information only with:

• The partner contractor responsible for service delivery in your geographic area
• Service providers we use to operate the website (form processors, analytics, hosting)

We have not sold or shared personal information with any other third parties.

Data Retention

We retain personal information for as long as necessary to respond to your inquiry and provide the requested services, and for a reasonable period thereafter for record-keeping, dispute resolution, and security purposes. When information is no longer needed, we delete or anonymize it.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at the information below so we can delete it.

Data Security

We use industry-standard practices to protect the information you submit. No method of transmission over the Internet is 100% secure, but we work to safeguard your data.

Cookies & Analytics

Our site may use basic analytics cookies to understand site traffic and improve performance. You can disable cookies in your browser settings. We do not use advertising cookies, retargeting pixels, or tracking technologies that share your data with third-party advertising networks.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights vary by state, but generally include:

• The right to know what personal information we have collected about you
• The right to access a copy of your personal information
• The right to correct inaccurate personal information
• The right to delete your personal information
• The right to opt-out of the sale or sharing of personal information (note: we do not sell or share)
• The right to non-discrimination for exercising your privacy rights

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to know the categories and specific pieces of personal information we have collected
• The right to know the categories of sources, business purposes for collection, and categories of third parties with whom we share information
• The right to limit the use and disclosure of sensitive personal information (note: we do not collect sensitive personal information)
• The right to opt-out of automated decision-making and profiling (note: we do not engage in automated decision-making)
• The right to designate an authorized agent to make requests on your behalf
• The right to non-discrimination for exercising your rights

Residents of Other States

If you are a resident of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Tennessee, New Jersey, Delaware, New Hampshire, Iowa, Nebraska, Maryland, Minnesota, or another state with a comprehensive consumer privacy law, you have similar rights including the right to access, correct, delete, and obtain a portable copy of your personal information, and the right to opt-out of targeted advertising, sale of personal information, and profiling that produces legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information in the Contact Us section below. We will verify your identity before responding to your request — typically by confirming personal information you have already provided to us. We will respond to your request within 45 days. We may extend this period when necessary and will notify you if we do.

If we deny your request, you may appeal by contacting us at the same address. Our response to your appeal will include a written explanation of our decision.

Do Not Sell or Share My Personal Information

We do not sell or share personal information for advertising or any other purpose. There is no opt-out required because no sale or sharing occurs. You may confirm this practice at any time by contacting us.

Third-Party Services

We may use third-party tools for form processing, analytics, and hosting. These providers handle data under their own privacy policies and contractual obligations with us.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will reflect any revisions. Continued use of this website after revisions are posted means you accept the revised policy.

Contact Us

For privacy questions or to exercise your rights, contact Memphis Epoxy Floors at privacy@memphisepoxyfloors.net. Please use this email address — do not submit privacy requests through the contact form on this website, as that form routes service inquiries to the partner contractor and is not monitored for privacy requests. Privacy emails are routed to the website operator and we will respond within 45 days.